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Home / Lost/Stolen Cards

There are a number of steps to take if you have lost your card:

  1. Deactivate your card: Report your card as missing 24/7 via Carleton Central. Doing so will deactivate your card and protect any money in your account from being spent by anyone who finds it, as well as prevent them from withdrawing books from the library in your name. You can also deactivate your card by calling the Campus Card office during regular hours.
  2. Search for your card: In many cases, the person’s card is simply in their wallet or room. Be sure to look everywhere. If you do find your card, you can reactivate it 24/7 via Carleton Central or by visiting the Campus Card Office in person.
  3. Get a new card: To obtain a new card, go to the campus Card Office during regular office hours. At least one piece of government issued photo identification is required. Please note that a replacement card costs $19.00, taxes included.

Please note that only your most recent Campus Card can be reactivated. If you find a previous version of your Campus Card, it cannot be reactivated and should be destroyed.

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Campus Card Office
407 University Centre, 407 University Centre, 1125 Colonel By Drive
Ottawa, K1S 5B6
Tel: 613-520-3547 | Fax: 613-520-7858
Contact information
campuscard@carleton.ca

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