Explored ways to Improve Customer Service
CCS has engaged the Office of Institutional Research and Planning to further examine our Customer Satisfaction Survey results.
Although we have seen significant improvements in customer satisfaction ratings over the years, we believe there is still room for improvement.
OIRP is assisting us to statistically analyze the data that with the intent of identifying those areas that will provide the best opportunity to further improve customer service delivery.
By matching responses to strategic initiatives, we can match resources to the work that will help to deliver better services to the community.