The CCS Voice Services Division in co-operation with Housing and Conference Services is the primary communications service provider for university student residences, with responsibility for all technical operations associated with Carleton’s telephone system.

When family and friends are attempting to reach you at the residence, they should dial 613-688-2300 and enter your 7 digit extension number.

Making Calls

Within Residence and Campus

Local Calls

Toll Free Calls

Making Long Distance Calls

By default, all residence phones are blocked from making long distance calls. You must obtain a long distance calling card to make long distance calls.  Long distance calling cards can be obtained in most campus stores.

Long distance calls using long distance providers can be placed if a local number or toll free number is provided by the carrier. You may also use a Bell Canada pay phone to place your call.

Making calls within Canada and the US:

Making International Calls:

For country code or city code information, see http://www.countrycallingcodes.com.

Directory Assistance

Your phone has been programmed to call forward to voicemail after four rings.  You must first log in and set up your mailbox, this will activate your message waiting lamp the next time a message appears in your mailbox.

Voicemail

Setting up Voicemail (See instructions below if you are in Frontenac or Lennox-Addington)

  1. Dial 4000
  2. Press the * key when prompted
  3. Enter your 7 digit mailbox number followed by the * key
  4. Enter the temporary passcode of 4000
  5. You will be prompted to select a new personal passcode

Setting up Voicemail from Frontenac and Lennox-Addington

  1. Dial Voicemail Access Code 4000
  2. Enter your Passcode (default = 4000)
  3. Follow the rest of the prompts

Accessing Voicemail From your Own Extension

  1. Dial 4000
  2. Press the * key when prompted
  3. Enter your 7 digit mailbox number followed by the * key
  4. Enter your passcode when prompted

Accessing Voicemail From Another Extension

  1. Dial 4000
  2. Press the * key when prompted
  3. Enter your 7 digit mailbox number followed by the * key
  4. Enter your passcode when prompted

Accessing Voicemail from Outside the University

  1. Dial the external Voicemail access number 613-520-4000
  2. Press the * key
  3. Enter your 7 digit mailbox number followed by the * key
  4. Enter your passcode when prompted

Personal Options

You may change personal options by pressing 8 at the Main Menu. You may change the following by pressing the number indicated and following the voice prompts:

Voicemail Guides: Voicemail User Guide

Voice Services Residence Guidelines

Phones: Phones are supplied at the Residence Desk and are the responsibility of the Department of Housing.

Repairs: If the phone is not working, students exchange their phone at the Residence Desk. If the problem is related to the student’s room, the problem is reported to the Housing Office. The Housing Office sends the repair order to CCS Voice Services.

Moves, Adds or Changes: The extension number remains in the room. If students choose to move, the student will receive a number change. All moves are coordinated at the Housing Office. CCS Voice Services does not accept move requests from students.

Residence VoIP Disclaimer

The following statement is intended for students inquiring about the possibility of installing Voice over Internet Protocol (VoIP) in Carleton residence rooms.

Based on an investigation by CCS personnel, Carleton University (CU) does not currently disallow the use of Voice over IP devices and/or services on the Campus Network. Therefore a normal network jack can be used by Carleton residence occupants for Voice over IP services.

However, students who choose to contract this service from a solution provider should take note of the following:

  1. The CU residence network does not currently provide any Quality of Service (QoS) to guarantee optimum Voice over IP performance. Thus, best effort service should be expected which may not be always adequate for good quality voice communication.
  2. No effort will be expended by CU staff to troubleshoot Voice over IP related service issues.
  3. CU reserves the right to shut down the service if it is determined that the service or its users are compromising the security of the CU network.
  4. Housing and Conference Services will not adjust the Residence fees for students who connect to Voice over IP services.
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